Changing an order
We’re unable to make any changes to your order once you’ve hit the ‘Pay Now’ button, this includes the following:
- Changing the item or size
- Delivery/billing address
- Adding items to your order
- Shipping method
You can review your order, make any amends to your cart or cancel your order when you hit the 'Review Order'.
If it is too late to cancel the order, you’ll need to follow our returns process. Check this oIf you don’t have a customer account, we’re unable to cancel the order for you.
*If you input the incorrect address at the checkout, we can not be held accountable if the order goes missing. We are not liable to refund/replace this order.
Managing my orders
To view and manage any orders you have placed with us, please log in to your Ebony Home account. If you do not have an account with us, you can create one using the button below.