We offer international shipping for most of our products.
The cost of delivery will be dependent on the size and weight of the consignment as well as the country in which the products are being shipped to. The rates will vary, you will be able to see the shipping costs for your order at the checkout point.
In order to support our Customer Service team at this exceptionally busy period, we ask that you avoid contacting our CS team for order updates at this time. You will receive an email notification once your order is due for dispatch which will include all relevant shipping details. We will do our best to provide updates in the meantime.
All products are delivered by Ebony Home's approved suppliers.
Your delivery method will vary depending on the items in your basket; by size, weight, fragility and supplier. If you’re unsure of the delivery method of your order please contact our team at firstname.lastname@example.org. Your delivery estimate will be shown on your order confirmation.
As an approximation, orders from our branded suppliers, can take 2-10 working days within UK and Europe and for North America/Asia/Africa/Australasia 10-15 working days.
In some cases, our products are made on order, this means that the order will take longer to process and the delivery can take up to 60 days or more. Please keep this in mind when placing your order.
If you have any questions regarding the delivery time for an order you have placed, please notify us by email at email@example.com.
Made on Order Items
Some of our items are made on demand. This means that they are made once an order has been placed. These types of products will take longer to deliver and therefore shipping could take up to 60 days or more in some instances.
If your order hasn't arrived in over 60 days, please notify us by email at firstname.lastname@example.org.
For any refunds please read our Returns Policy.